Archos AV340 User Manual download pdf (Page 49)

Troubleshooting

14.1 USB Connection issues

Problem: i cannot get my AV300 to be recognized by the computer.

Solutions:

• Only if using Windows 98SE, you must  rst install the drivers from the

included CD-ROM.

• If you installed the Windows 98SE driver on your Windows

XP, 2000, or ME

edition, this could cause problems. Uninstall that driver and then reinstall

the generic Windows

Mass Storage Device driver.

• If using a USB hub, try connecting without using the hub (some hubs are

not powered and may not work with the AV300).

• If using a USB port in the front of your computer, try a USB port in the back.

Front USB ports are often from non-powered hubs.

• Do not connect to a USB port repeated through a keyboard.

• The USB driver software on your computer may be out of date. Find your

USB chipset type by going to My Computer > Properties > Device Driver

> Universal Serial Bus (USB) Controllers > Host Controller. You may have

a chipset VIA, Intel, SIS or another. It is possible that you do not have

the latest software drivers for these chipsets. For VIA updates, check out

www.viaarena.com. For Intel check out www.intel.com. For SIS, uninstall

the driver and reinstall the Windows default USB controller drivers.

• If using a laptop computer and a docking station, try connecting without

the docking station.

• Shut off and reboot the computer and the AV300 and then try connecting

again in the preferred order mentioned in section 5.1.

• If Macintosh

OS 10.1.x says it cannot mount the volume, you can use Disk

Utility to reformat the Jukebox hard disk to type MS DOS FAT32. However,

 les will only be readable from a Macintosh

, not a Windows

machine.

• Make sure in your system BIOS the USB port is checked “ON” not “Off”.

Usually this just happens on old machines.

• On Win98SE, if there is a line “lastdrive=” in the con g.sys  le, make sure

that it is “lastdrive=z”. Typically only on old machines.

• If the Files Allocation Table (FAT) gets corrupted, the AV300 may not show

up in Windows XP for over one minute, and then it comes up as local

drive. Use DOS Utility ChkDsk as shown below.

• Windows

XP may recognize the AV300 hard disk but yet not assign a

drive letter to it. Right click on My Computer and select Manage. Then

select Storage, then Disk Management. Within this window you may see

the hard drive and be able to assign a drive letter by right-clicking on the

hard disk, and selecting the option Change drive letter and paths… .

Troubleshooting

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Archos AV340 User Manual Page 49

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